Every that is bought from Diaonj is special. We have therefore taken utmost care in creating and inspecting the product thoroughly and pack it carefully. However if for any reason you are not entirely satisfied with your product, we’ll be glad to rectify the problem or exchange the product.
The Diaonj guarantee is simple - Please see below for the terms and conditions of our exchange policies
If you are not satisfied with your product, you could return it to us within 30 days of receipt for a refund or exchange on the full Invoice value. You can return any of our products except for ones that have been customized for you and Gold Coins.
The value of the product being returned should not exceed Rs.75,000/- in case of Jewellery and Rs.4,00,000/- in case of Solitaires.
We offer FREE return shipping within the 30 day exchange Policy.
You can of course exchange your Diaonj product anytime after 30days too… We offer a lifetime exchange on all our jewellery. If at any point of time you want to Exchange or Upgrade the product, we will happily provide you with an Exchange as below:
If at any point, you wish to sell back your Solitaire or Gold coins we also offer a Lifetime Buy-Back facility
Solitaire : We will buy it back at 80% of current market value, subject to a value limit of Rs.20,00,000/-. For products over Rs.20,00,000/- if you would like to set your price for the Solitaire, you may list the Solitaire on our site at your offer Price for a nominal service charge.
Coins: We value your investment and so we offer lifetime buy-back for Diaonj Gold Coins at our Stores/Experience Lounges at the prevailing rate of gold on Diaonj.com. In all cases, the current market value will be determined by Diaonj.com
Solitaire Mount: We also offer a lifetime buy back for Solitaire mounts bought from Diaonj.com.
The prices to be valued as follows:
Plain gold mount – Jewellery weight at prevailing gold rate on the website.
Studded mount - 60% of the product's current value.
Please contact our Diaonj Customer Service email cs@Diaonj.com or call us at our customer service number. Our helpful and experienced team will help you deal with your return promptly.
Diaonj.com offers FREE shipping on every order within India. Your order will be shipped to you fully insured. We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.
After your item has been packaged, it will be shipped and delivered free via one of the following carriers.
Every jewellery package from Diaonj.com arrives at your doorstep in a durable, tamper-proof packing. Whether it is a jewellery, gold coin or solitaire, your item is delivered to you in an exclusive Diaonj box along with the relevant certificates.
In case your purchase is intended as a gift, we offer free gift packing, along with a gift message of your choice. Your gift will be delivered in distinctive Diaonj gift packing. So whether you order a gift to give to your loved ones personally, or want us to deliver it, the recipient is sure to be impressed.
To send a free gift message with your gift, look for the Gift message text box in the shopping bag/cart page. Your personal message will be printed on a distinctive card and delivered along with the gift.
Shopping at Diaonj.com is fun and easy. You get to choose your convenient mode of payment:
"Jewellery" means the jewellery that is predesigned or jewellery sets with diamonds that are available for sale on our website. Please note that all Jewellery is sold "as is" and do not allow the Members to make any changes on them. "Mounts" are defined as designs which may or may not have diamonds that hold a gemstone / gemstones in place. Members can select Mounts and diamonds separately to create customized Jewellery. "Loose Diamonds" are individual diamonds that can be bought without being set on Mounts.
This Website offers services for Members who wish to purchase diamonds for personal consumption and is inclusive of both, customized and readymade Jewellery. The Website also offers services to sell diamonds for investment. The Website displays diamonds and stones that are specifically recommended for the purpose of investment. The Website will also feature the recommendations of a trained diamond consultant, circulate a list of investment grade diamonds and recommend good buys. Recommendations of the consultant are not guaranteed under any circumstances and the Company shall not be held liable for any loss and / or damage suffered by the Members who relied on such recommendation.
Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item.
All Users will be required to register on the Website and become Members prior to the completion of any transaction / purchase on the Website
Registration is only a one time process and if the Member has previously registered, he shall login / sign into his / her account. You will be required to provide us with your name and other details, including but not limited to, e-mail, contact number, contact address and customer verification question (example: your mother's maiden name), which will be used for verification purposes.
Any Member who wishes to purchase an item from the Website can either:
Only registered Members can make purchases online. In the event of a User wishing to make the purchase, the User will be required to register with the website after adding the item to the shopping cart. The Members shall also provide any other mandatory information required under law (like Personal Account Number (PAN) at the time of purchase.
All orders are considered complete only after the payment has been received by Diaonj.com.
To confirm the orders, Diaonj.com may at random, call up the Members who have placed orders through the Website and ask the Member a verification question. Diaonj.com will confirm the order only after the verification question is answered by the Member.
Once the purchase of the item(s) is confirmed by the Member, Diaonj.com:
In the event the bank rejects to honour any payment transaction made by a Member towards an order, Diaonj.com shall have the right to refuse to ship the order to the Member without any liability whatsoever.
Diaonj.com may not own any of the diamonds and other products listed on the Website. In such cases, Diaonj.com only orders the products listed on the Website from third party traders and merchants after the confirmation of the order by the Member and delivers the same to the Member. In such a scenario, there is a possibility that the item ordered by the Member might have been traded since the listing on the Website might not be available at that point of time.
Diamond prices vary from one category of diamonds to another and seller to seller where numerous factors like reputation of the sellers, brand value, design of the Jewellery etc. have an impact on the price of the diamond. The demand and supply of diamonds in the market can also affect the price of the diamonds. The prices stated on the Website may be substantially higher or lower than the actual prices in the retail markets.
All pricing information available on the Website must be used as a general guideline for diamond prices. While this Website is designed to provide most accurate diamond pricing information, the information about the diamonds does not provide an appraisal or guarantee of value, nor does it give suggestions or recommendation of any sort for buying or selling diamonds. All grading and pricing are subjective methods of analysis and no guarantee is made or liability assumed as to the accuracy or validity of the information provided by the Service or the expertise of those providing information via the Service. Infrequently, data may be inaccurately displayed on the Website due to system errors. Diaonj.com reserves the right to correct any and all errors when they do occur and the Company does not honour inaccurate or erroneous prices. The prices on the Website are also subject to change without notice. For any order the price is the prevailing price on the day the order is completed. The prices of the products listed on the Website are fixed and not negotiable. If you have any questions, please do not hesitate to contact us at customer care.
Diaonj.com offers multiple payment options to Members on the Website:
Diaonj.com will order the diamond only after receiving the money into their account. In the event the diamond becomes unavailable after the payment is made and the Member does not select an alternate diamond, the money shall be refunded to the Member.
Diaonj.com may, in its sole discretion, request the Member to pay a percentage of the value of the transaction as an advance at the time of placing the order. The balance payment for the order shall be paid by the Member at the time of delivery of the product. Failure to pay the balance amount at the time of the delivery of the product shall be treated as a cancellation of the order. Any advance amount paid by the Member at the time of placing the order shall not be refunded by Diaonj.com to the Member in the event of cancellation of the order for any reason whatsoever.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the pre-set limit mutually agreed by us with our acquiring bank from time to time
Any advance amount paid by the member at the time of placing the order shall be subjected to Diaonj.com’s Terms and Conditions.
Any refunds due by Diaonj.com to the Member for non-availability of diamonds or for selection of alternate diamonds shall be made in the following manners:
The Member has to specify the address and details of the person who will collect the shipment at the time of purchase. At the time of placing the order, the Member has to state full name of the recipient as stated in his / her government approved photo identification. At the point of delivery the recipient, to collect the physical product, will have to provide any one of the following government approved photo identification card
Delivery shall be made by the courier agent only after the photo and name of the recipient is verified and confirmed by such courier agent. To ensure safe and secure delivery of the package the courier agent will also note down the details of the government photo identification. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification.
In case the Member wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering only. All items shall be delivered directly to the person as specified at the point of ordering and the Member cannot (under no circumstances whatsoever) change the recipient details after the order is processed.
After creating an order, the Member can change the shipping address only till the point when the product is actually shipped. In the event the Member wishes to change the shipping address, he / she has to log-in to his / her account and click on the "change shipping address" button next to the shipping address and change the address. This "change shipping address" icon will be active only till the order status changes to "shipped". Once the order status changes "to shipped" the "change shipping address" link will become inactive.
All shipping charges and other local charges shall be borne by the Member. Recipient accepting delivery should not accept deliveries where the box or packaging has been tampered with or if the box is empty.
The recipients receiving the delivery must open the package and check its contents prior to accepting the delivery or signing the delivery receipt.
If the recipient is not available at the time of delivery, the courier company shall try and deliver the item thrice before returning the same to Diaonj.com. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member.
Delivery guarantee is subject to terms and conditions of the courier company. Any incositency in name or address will result in non delivery of the product.
Recipient will have to provide a government approved photo identification card (like passport, drivers licence, election card etc.) to collect the physical product.
As it is a mandatory courier regulation, the price of the gift will be mentioned in the external cover. In the event the Member wishes to have a copy of the invoice, he / she can request Diaonj.com to ship an additional copy of the invoice to be shipped to the required address at the time of placing the order. Any applicable tax, including any gift tax shall be borne by the Member.
Jewellery and Mounts
Jewellery and Mounts purchased from the Website can be returned only by calling us at customer care within thirty (30) days from delivery of the item(s), subject to conditions detailed hereafter. In the event the Member has purchased a wrong ring size, Diaonj.com will resize the ring free of cost. Mounts can be replaced up to thirty (30) days from the date of delivery. Members should make a re-sizing request within thirty(30) days of delivery. If the new Mount costs more than the existing Mount, the incremental costs shall be charged to the Member.
All courier and shipping costs incurred by the Company for returns shall be borne by the Member.
SOLITAIRES AND LOOSE DIAMONDS CANNOT BE RETURNED ONCE THE ORDER IS CONFIRMED AND PROCESSED BY DIAONJ.COM
Jewellery and Mounts
There is no buy back option for any Jewellery and Mounts purchased through the Website. However, Jewellery or Mounts purchased from the Website can be exchanged for eighty (80) per cent of the value listed on the Website, on the date of such an exchange. In case the value of the Jewellery or Mounts is not available on the Website, the exchange will be based on the return value determined by Diaonj.com. Products suspected to be tampered with will not be exchanged. All decisions of Diaonj.com shall be final and binding.
Loose Diamonds / Custom Diamond Jewellery
Only Loose Diamonds sold by Diaonj.com shall have the buy-back provision. All buy-backs shall be in the form of exchange and not for cash.
Members who wish to sell their Loose Diamond(s) directly to Diaonj.com have to send it to the address given on the website. Diaonj.com will assess the value of the Loose Diamond and if the offer is acceptable to the Member, the Member shall receive the full value of the Loose Diamond in cash or exchange. If the offer made by Diaonj.com is not acceptable to the Member, the Loose Diamond shall be returned to the Member within ten (10) days from the notice of refusal to sell by the Member.
The Members can also opt to re-sell Loose Diamond by allowing Diaonj.com to list the Loose Diamond(s) on the Website as well as any other portals for an open market re-sale. Diaonj.com shall not guarantee any timeline within which the re-sale is to happen. In the event the Loose Diamond is re-sold, Diaonj.com shall charge a minimal fee to the Member. The details of the fee will be mentioned to the Member before Diaonj.com accepts the Loose Diamond for listing.
In case the certificate has been misplaced, Diaonj.com will have to get the Loose Diamond recertified before being put up for sale. Cost of recertification will have to be borne by the Member.
If a Member is interested in putting up a Loose Diamond for sale on the Website or in other trade portals and / or any other auction site, Diaonj.com shall, for a fee, assist the Member on setting a reserve price for reselling the Loose Diamond
All Loose Diamonds offered for sale under this provision must be in the same tamper proof pack that was sent by Diaonj.com and must be accompanied by valid certificates. In the event the seller has unpacked the Loose Diamonds or does not possess valid certificates, Diaonj.com shall arrange for re-certification of such Loose Diamonds. Cost of recertification if any should be borne by the Member.
All shipping and handling costs shall be chargeable to the Members.
Only transit insurance shall be provided by Diaonj.com and it shall be valid only until the time of delivery.
All Loose Diamonds (both investment and retail) and diamonds that are set in Jewellery will be accompanied by individual certificates. The certificate will be from a third party laboratory and the details of the certificate will be mentioned at the time of purchase.
Jewellery / Mounts
The diamonds in the Jewellery / Mounts will not be individually certified unless expressly mentioned at the point of purchase. The entire Jewellery will be certified either by a third party laboratory or by Diaonj.com depending on the value of the Jewellery.
Diaonj.com recognizes the great harm caused by conflict diamond mining / trading. Diaonj.com will not purchase, sell, contact subscribers, customers or suppliers who purchase or trade in diamonds which were used to fund conflict or traded in any way in violation of any United Nations resolution or the Kimberly Process.
Terms & Conditions of use of the website